Shipping Policy

At Infinite Digital Marketing, we strive to ensure timely and secure delivery of all physical products and equipment related to our services. Please read our Shipping Policy carefully to understand how we handle shipping, delivery times, costs, and more.

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1. Shipping Coverage

We currently ship within:

• The UK and mainland Europe.
  

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2. Processing Time

• Orders are processed within [1–3] business days after payment confirmation.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• In case of high demand or unexpected delays, we will notify you via email.

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3. Shipping Methods and Delivery Times

We partner with trusted courier services including [Australia Post, FedEx, DHL, etc.].

*Free shipping may apply to selected products or order values over $[amount].

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4. Shipping Costs

• Shipping costs are calculated at checkout based on order size, weight, and location.

• For custom installations or bulk equipment orders, shipping will be quoted in your proposal or invoice.

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5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your shipment via the carrier’s website.

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6. Delivery Issues & Damages

Please inspect your order upon delivery and contact us within 48 hours if:

• Items are damaged

• Incorrect items were received

• The order was lost or stolen in transit

Email: welcome-infinitescreens.co.uk
Subject: Shipping Issue – [Your Order Number]

We will work with you and the shipping provider to resolve the issue.

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7. In-Store Pickup / Delivery (If Applicable)

If you offer local pickup or on-site installation:

• Local Pickup: Available at our office in Glasgow. Please schedule an appointment.

• On-Site Delivery: Coordinated directly with your account manager.

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8. Returns Due to Failed Delivery

If a package is returned due to incorrect shipping information or failure to receive, the client may be responsible for additional re-shipping costs.